Returns & Exchanges
Due to the perishable nature of our sweets, Dylan's Candy Bar does not accept returns on food items; however, we are committed to ensuring your experience is nothing short of magical if your order arrives damaged or incorrect.
Inspect Your Treats
Upon arrival, please carefully inspect your candy and gifts to ensure everything is in perfect, delicious condition.
Contact Candy Concierge
If there is an issue with your order, email our team within 7 days of delivery with your order number and photos of the concern.
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) or process a replacement for damaged goods.
Resolution Process
Once approved, we will issue a store credit or dispatch a fresh shipment of your favorite treats to make things right.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing